Oh wait......

Awesome customer service? What's that....
Well, I've got a story for ya!

I've blasted a couple of companies for their dreadful customer service on here before (BGE, I'm looking your way), but I've got to pass on this little gem of positivity.

I called my cell phone company and was given the most amazing service that it teetered on annoying. I'm not joking here, I was a little weirded out by how nice the rep was: offering to help, telling me about other beneficial services that would have required her to do MORE (not less) work and asking if there was anything else that she could do for me (while sounding like she actually wanted to). I was blown away....and disturbed.

She was so nice that I started thinking, "Wow, this is a bit much... ." I mean, how happy can you really be to help someone who has, once again, locked themselves out of their online login? Was this just a really good day, or was she on something?"

I know this sounds horrible, because I feel horrible typing it. I'm all for great customer service, but this situation got me wondering if I have (or even could) ever live up to my own expectations when it comes to being the provider? Should I be asking "was this the best service that I could have provided" or "would I be satisfied with the service that I just received?" While closely related, these two questions are entirely different.

Do I, Latiesha Bush, want to inspire people to pick up their phone, log-on to their blog, or turn to their coworker and say "That was the best customer service ever!"? The answer to this probably should be, "yes!" But how realistic is it? How many of use gear up for every encounter with the outlook of "I want to rock this person's world (in a good, but still non-sexual way)?" I feel for the haggard old teller at the bank who can barely get her mouth open wide enough to say "good morning," let alone "you have an overdraft in your account, would you like to transfer money from your checking to avoid any fees?" I know that I deserve excellent service and so do my customers....I guess I'm just going to try to hold my judgment.