Where's my stuff !#?!@#!

Horrible customer service....
What's that? Well, I've got an example for ya:

Last Saturday (June 23, 2007) I placed an order with BRYLANEHOME. Note the name folks, "BrylaneHome". My order was supposed to arrive today, June 29, 2007. I hadn't received any emails and my online account was unchanged, so I started to get concerned and was forced to do the unthinkable:
Call C U S T O M E R S E R V I C E.

Their website states that I can receive help "anytime." So I called at about 7:20 this morning. At first there was some automated line, which was supposed to tell me where my order was. The automated line had no clue so it transfered me to an actual human (what I wanted from the beginning). The first human (1) that I spoke with asked me the following questions:

1. Can I have your name, please?
2. And your address?
3. Is your phone number: ###-###-####?
4. How can I help you today?

I explained my problem and was then informed that she would have to connect me with a different department in customer service (there's more than one?). So the first human (1) transfers me to the second human (2), who asks me the following questions:

1. Can I have your name, please?
2. And your address?
3. Is your phone number: ###-###-####?
4. How can I help you today?

I, once again, explain my problem ("am I going to get my stuff today or not, and if not, why?"). The second human (2) explained that there was a problem with my original order (1st time I had heard anything about this) and that my order had been forwarded to the billing department, who would assist me with my account. So....# 2 transfers me to #3, the Billing Department!

And guess what folks....the Billing Department is closed and they don't open until 8:30am!!! You mean to tell that they all work for the same company and #2 doesn't know that she's transferring me to dead air and #1 didn't know that I would need #3 to begin with?!?!

• I have received no communication about my order
• My online account was totally unhelpful=no new information
• The automated line was a hurdle, not a resource
• I spoke with 2 entirely different people, who all needed the same information from me and instead of just speaking with each other, they wasted my time by repeating the "your name?..." rundown.
• I spoke with 2 separate people and know as much about my account now as I did before I called: Nothing.
• And....the Billing Department is closed

oh wait....the Billing Department was closed. It's 8:46 now.
Let's try this again; shall we?